FAQs

❓ Frequently Asked Questions (FAQs)

Welcome to SkyParis! We’ve put together this FAQ section to help answer the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us anytime—we’re always here to help.

1. Where is SkyParis based?

SkyParis is proudly based in the United States, and we ship our products nationwide. Our goal is to bring you a seamless shopping experience with fast delivery and top-quality customer care.

2. How long does delivery take?

Standard Shipping (USA): 3–7 business days
Expedited Shipping (USA): 2–4 business days
During peak seasons, sales, or holidays, please allow a few extra days for processing.

3. Do you offer international shipping?

Currently, we only ship within the United States. However, we’re working on expanding internationally very soon.

4. What shipping carriers do you use?

We partner with trusted shipping providers such as USPS, UPS, and FedEx to ensure your orders are delivered safely and on time.

5. Do you offer free shipping?

Yes! We offer Free Standard Shipping on all orders over $75. For orders under this amount, shipping fees are calculated at checkout.

6. What payment methods do you accept?

We accept a variety of secure payment options, including:

Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay / Google Pay
Shop Pay Installments (buy now, pay later option available at checkout)

7. Can I track my order?

Absolutely! Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package in real-time until it reaches your doorstep.

8. What is your return and exchange policy?

We want you to love your purchase. If for any reason you’re not satisfied, you can request a return or exchange within 14 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. Please check our Return & Refund Policy page for full details.

9. What if my order arrives damaged or incorrect?

In the rare case that your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Our support team will arrange a replacement or refund as quickly as possible.

10. Do you offer wholesale or bulk pricing?

Yes, SkyParis also provides wholesale options for small business owners and resellers in the USA. For inquiries about wholesale pricing or bulk orders, please email us at [info@skypairs.store].

11. How do I contact SkyParis customer service?

Our friendly support team is here to assist you with any questions or concerns. You can reach us through:
📧 Email: [info@skypairs.store]
📞 Phone: [+1 347-731-6367]
💬 Live Chat: Available on our website during business hours

12. Why should I shop with SkyParis?

At SkyParis, we believe shopping should be more than just buying products—it should be a reliable, enjoyable experience. We pride ourselves on:

✅ High-quality products
✅ Secure payments
✅ Fast, reliable shipping
✅ Dedicated customer support
✅ Hassle-free returns

We’re not just a store—we’re a brand you can trust.

✨ Thank you for choosing SkyParis. Your trust and satisfaction mean everything to us!